Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide, information collected automatically when you use the Website, and information received from third-party services.

A. Information You Provide to Us

Get a Quote Form

When you request a quote, consultation, or estimate, we may collect:

• Your name;
• Email address;
• Telephone number;
• Property address or service location;
• Property type, such as residential, commercial, municipal, or condominium;
• Project details and lighting preferences;
• Information about the services you are considering;
• Preferred contact method and scheduling information; and
• Any other information you choose to submit.

Service Request Form

When you submit a service or support request, we may collect:

• Your name;
• Property or service address;
• Email address;
• Telephone number;
• Description of the issue or requested service;
• Information about your Trimlight system or installation;
• Purchase, installation, or warranty-related information;
• Preferred appointment or contact information; and
• Optional photographs, videos, documents, or other files you upload.

Please do not upload photographs, videos, or documents containing unnecessary sensitive personal information, financial account numbers, passwords, government identification numbers, or information about other individuals unless it is reasonably necessary to address your service request.

Newsletter and Email Subscription Form

If you subscribe to our newsletter or marketing communications, we may collect:

• Your name;
• Email address;
• Marketing preferences; and
• Information about your interaction with our email communications, such as whether you open an email or click a link, where permitted by law.

Other Communications

We may collect information you provide when you:

• Call, email, text, or otherwise contact us;
• Request customer support or warranty assistance;
• Schedule a consultation, installation, inspection, or service appointment;
• Respond to a survey or promotion;
• Communicate with us through social media; or
• Provide information in connection with a customer relationship.

B. Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect certain information about your device and activity, including:

• Internet Protocol (“IP”) address;
• Browser type and version;
• Device type, operating system, and settings;
• General location information inferred from your IP address;
• Pages viewed and links clicked;
• Dates, times, and duration of Website visits;
• Referring and exit pages;
• Website search terms;
• Forms or features used;
• Error and diagnostic information; and
• Other usage, browsing, and technical data.

We may associate automatically collected information with information you provide to us.

C. Information from Third Parties

We may receive information from third parties, including:

• Trimlight and its corporate parent, affiliates, or authorized service partners;
• Service providers that host, analyze, maintain, or support the Website;
• Marketing, email, customer relationship management, and scheduling platforms;
• Social media platforms;
• Review platforms; and
• Other business partners that assist us with providing services.

2. How We Use Personal Information

We may use personal information for the following business and commercial purposes:

• Responding to quote, consultation, and service requests;
• Preparing estimates and project recommendations;
• Communicating with you about products and services;
• Scheduling consultations, installations, inspections, repairs, and other appointments;
• Providing customer support and warranty-related assistance;
• Registering Trimlight products and installations;
• Coordinating with Trimlight, its corporate parent, affiliates, or authorized service partners for product registration, warranty, technical support, and service purposes;
• Processing and responding to photographs, videos, documents, or other files submitted with a service request;
• Sending newsletters, promotional messages, and other marketing communications when permitted by law and consistent with your preferences;
• Measuring and improving the effectiveness of our marketing communications;
• Operating, maintaining, securing, and improving the Website;
• Understanding Website usage and customer interests;
• Detecting, preventing, and addressing fraud, misuse, security incidents, and technical problems;
• Complying with legal, regulatory, tax, insurance, and contractual obligations;
• Establishing, exercising, or defending legal claims; and
• Performing other purposes disclosed at the time information is collected or otherwise permitted by law.

We do not use personal information for purposes materially different from those described in this Privacy Policy without providing any notice required by law.

3. How We Share and Disclose Personal Information

We may disclose personal information in the following circumstances.

A. Trimlight Brand and Corporate Parent

We may share personal information with Trimlight, its corporate parent, affiliates, manufacturers, or authorized service partners for purposes such as:

• Product registration;
• Warranty administration;
• Technical support;
• Product or system service;
• Dealer or installation support;
• Customer assistance; and
• Other purposes related to Trimlight products and services.

Trimlight’s separate privacy practices may apply to information it independently collects or processes. For more information, review Trimlight’s applicable privacy policy at https://trimlight.com/privacy-policy.

B. Service Providers and Vendors

We may share personal information with vendors and service providers that perform services on our behalf, including providers of:

• Website hosting and maintenance;
• Data storage and security;
• Analytics and performance measurement;
• Customer relationship management;
• Email marketing and communications;
• Appointment scheduling;
• Form processing;
• Customer support;
• File storage or transfer;
• Website development;
• Information technology; and
• Business administration.

These providers are generally permitted to use personal information only as necessary to provide services to us or as otherwise permitted by law.

C. Legal and Safety Disclosures

We may disclose personal information when reasonably necessary to:

• Comply with a subpoena, court order, legal process, or governmental request;
• Comply with applicable laws, regulations, or legal obligations;
• Protect the rights, property, safety, or security of Trimlight Indian Lake, our customers, Website users, or others;
• Investigate suspected fraud, abuse, security incidents, or unlawful activity; or
• Establish, exercise, or defend legal claims.

D. Business Transfers

If Trimlight Indian Lake is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

E. With Your Direction or Consent

We may disclose information when you direct us to do so or otherwise consent to the disclosure.

4. Third-Party Services and Content

The Website may contain content, links, features, or services provided by third parties. These third parties may collect information directly from you or your device and may use cookies, pixels, tags, or other tracking technologies.

Third-party services or content may include the following:

A. Google Reviews Through Trustindex

The Website may display Google reviews through Trustindex or a similar integration. When review content is displayed or accessed, Google, Trustindex, or their service providers may collect technical information, usage information, or other data subject to their own privacy policies.

B. YouTube Videos

The Website may embed or link to videos hosted by YouTube. YouTube may collect information about your device, browser, viewing activity, and interactions with embedded content. YouTube’s practices are governed by Google’s applicable privacy policies and terms.

C. Facebook and Instagram

The Website may contain links to our Facebook and Instagram pages. If you follow those links or interact with social media content, Facebook or Instagram may collect information in accordance with their own privacy policies and terms.

D. Google Maps

The Website may use Google Maps to display service areas, locations, or directions. Google may collect information about your device, location, searches, and interactions with Google Maps. Google’s privacy policy and terms apply to your use of those features.

E. Trimlight Mobile Application

The Trimlight mobile application used to control a Trimlight lighting system is operated or provided separately from this Website. Information collected through the Trimlight mobile application, including information associated with an app account, device, controller, network, or app usage, is governed by Trimlight’s applicable privacy policy and terms rather than solely by this Privacy Policy.

We do not control the privacy or security practices of third parties. We encourage you to review the privacy policies of any third-party service you access.

5. Cookies and Tracking Technologies

We and our service providers may use cookies, web beacons, pixels, tags, scripts, local storage, and similar technologies to operate and improve the Website.

These technologies may be used to:

• Keep the Website functioning properly;
• Remember preferences;
• Understand how visitors use the Website;
• Measure Website performance;
• Analyze traffic and usage patterns;
• Identify technical problems;
• Support security and fraud prevention; and
• Measure or improve marketing communications.

Cookies may be session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a specified period.

You may be able to control or disable cookies through your browser settings. If you disable cookies, some Website features may not function properly. You may also be able to manage certain tracking preferences through device settings, third-party opt-out tools, or cookie-management notices displayed on the Website.

The Website may use analytics services, such as Google Analytics or similar tools. These services may collect information about your use of the Website and may use cookies or similar technologies. Their collection and use of information are governed by their respective privacy policies.

Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is not yet a universally accepted standard for responding to Do Not Track signals, the Website may not respond to all such signals. Where required by applicable law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, to the extent applicable to our Website and business practices.

6. Marketing Communications

If you provide your contact information or subscribe to our communications, we may contact you about:

• Quotes and estimates;
• Consultations and installations;
• Service requests and appointments;
• Warranty or customer support matters;
• Products and services;
• Promotions, events, and seasonal lighting opportunities; and
• Newsletters or other marketing content.

You may opt out of promotional email communications by selecting the unsubscribe link in the applicable email or by contacting us using the information in the “Contact Us” section below.

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications, including messages about quotes, appointments, service requests, warranties, or other ongoing business matters.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

Security measures may include access controls, vendor oversight, secure transmission methods, data minimization, and appropriate internal procedures. However, no method of transmitting or storing information is completely secure. We cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed in violation of our safeguards.

You are responsible for using reasonable care when submitting information online and for protecting the security of any account credentials or devices you use to access third-party services.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide requested services;
• Maintain customer, quote, service, warranty, and business records;
• Complete product registration or warranty administration;
• Communicate with you;
• Resolve disputes;
• Enforce agreements;
• Protect our legal interests;
• Comply with legal, tax, accounting, insurance, and regulatory obligations; and
• Detect and prevent fraud or security incidents.

Retention periods vary depending on the type of information, the purpose for which it was collected, the nature of the customer relationship, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete it, anonymize it, aggregate it, or securely dispose of it, subject to technical and legal limitations.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you;
• Request information about how we collect, use, and disclose personal information;
• Request correction or updating of inaccurate or incomplete personal information;
• Request deletion of personal information, subject to legal exceptions;
• Withdraw consent where processing is based on consent;
• Opt out of promotional email or other marketing communications;
• Request information about third parties with which personal information is shared; and
• Exercise other rights provided by applicable privacy laws.

To submit a request, contact us at:

• Email: sales@trimlightindianlake.com
• Telephone: (937) 441-5226
• Hours: Monday–Saturday, 8:00 a.m.–5:00 p.m.; Sunday, closed

We may need to verify your identity before completing certain requests. Verification may require information reasonably necessary to confirm that you are the person associated with the request. We will not require you to create an account solely to submit a privacy request.

We may deny or limit a request when permitted or required by law. If we do so, we will explain the basis for our response to the extent permitted by law.

10. California Privacy Rights

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), applies to Trimlight Indian Lake and the relevant processing activity.

A. Categories of Personal Information

Depending on how you interact with us, we may collect the following categories of personal information:

• Identifiers, such as name, email address, telephone number, postal address, IP address, and online identifiers;
• Customer records information, such as contact details, property information, project information, service history, and warranty information;
• Commercial information, such as products or services considered, purchased, or requested;
• Internet or other electronic network activity information, such as browsing history, interactions with the Website, and device information;
• Geolocation information, such as general location inferred from an IP address;
• Audio, electronic, visual, or similar information, such as photographs, videos, or other files voluntarily submitted with a service request;
• Inferences drawn from the information described above, such as service preferences or interests; and
• Other information that identifies or relates to you and that you voluntarily provide.

We do not intentionally collect sensitive personal information through the Website unless you voluntarily provide it. We ask that you not submit sensitive personal information unless it is reasonably necessary for your request.

B. California Consumer Rights

Subject to applicable exceptions and verification requirements, California residents may have the right to:

1. Know or Access: Request information about the categories and specific pieces of personal information we collect, the sources of that information, the purposes for collecting or using it, and the categories of third parties to which it is disclosed.
2. Delete: Request deletion of personal information we collected from you, subject to exceptions permitted by law.
3. Correct: Request correction of inaccurate personal information we maintain about you.
4. Opt Out of Sale or Sharing: Direct a business not to sell or share personal information for purposes covered by the CCPA/CPRA, including certain forms of cross-context behavioral advertising.
5. Limit Use of Sensitive Personal Information: Where applicable, request that use or disclosure of sensitive personal information be limited to purposes permitted under the CCPA/CPRA.
6. Non-Discrimination: Exercise privacy rights without unlawful discrimination or retaliation.

C. No Sale or Sharing of Personal Information

We do not sell personal information for monetary consideration.

We also do not knowingly share personal information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA. If our practices change, we will update this Privacy Policy and provide any notices or opt-out mechanisms required by law.

Third-party services embedded on or linked through the Website, such as Google, YouTube, Trustindex, Facebook, Instagram, and Google Maps, may collect information independently when you interact with their content or services. Their activities are governed by their own privacy policies and may not be considered our sale or sharing of personal information.

D. How California Residents May Submit Requests

California residents may submit requests by:

• Emailing sales@trimlightindianlake.com; or
• Calling (937) 441-5226 during Monday–Saturday business hours, 8:00 a.m.–5:00 p.m.

Please identify the type of request you are making and provide sufficient information for us to evaluate and verify it. If you use an authorized agent, we may require proof of authorization and may verify your identity as required by law.

We will respond within the time period required by applicable law. If additional time is permitted and reasonably necessary, we will provide any required notice of an extension.

11. Children’s Privacy

The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website.

If we learn that we have collected personal information from a child under 13 without legally required parental consent, we will take reasonable steps to delete that information. If you believe a child under 13 has provided personal information to us, please contact us using the information below.

12. External Links

The Website may contain links to websites, applications, social media pages, or other services operated by third parties. These links are provided for convenience and do not constitute an endorsement of the linked service.

We do not control and are not responsible for the content, security, privacy practices, or terms of third-party websites or services. This Privacy Policy does not apply to information collected by those third parties. You should review their privacy policies before providing personal information or using their services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or business operations.

When we make changes, we will post the revised Privacy Policy on the Website and update the “Effective Date” above. Unless otherwise stated, the revised Privacy Policy will apply to information collected after it becomes effective.

Your continued use of the Website after the effective date of a revised Privacy Policy indicates your acceptance of the updated policy to the extent permitted by law.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at:

Trimlight Indian Lake

Email: sales@trimlightindianlake.com

Telephone: (937) 441-5226

Hours: Monday–Saturday, 8:00 a.m.–5:00 p.m.; Sunday, closed